Negotiating & Mediating Health Care Disputes This is a Live Lecture 8-Night Northern Europe & Med Cruise Conference Starting from Amsterdam, Holland and ending in Barcelona, Spain.

The purpose of this CME activity is to identify and discuss successful methods for mediating and negotiating disputes arising from the delivery of health care. Preliminary Objectives for Activity: “At the conclusion of this CME activity, participants should be able to: 1. Identify different types of alternative dispute resolution (ADR) 2. Distinguish ADR strategies from traditional litigation 3. Explain interest-based negotiation 4. Explain principled negotiation 5. Distinguish between interest and positional negotiation strategies 6. Outline basic mediation techniques 7. Identify basic negotiation strategies in mediation 8. Apply negotiation strategies to primary provider patient care 9. Describe the use of conflict resolution strategies in consultation liaison services 10. Explore the role of conflict resolution strategies in Medical Ethics Committee Activities 11. Describe the role of mediation in resolving provider patient disputes 12. Recognize the potential of conflict resolution strategies to address other healthcare issues.

September 03-11, 2010 | Sail from Amsterdam (Países Bajos)